Public Management with Focus on Productivity Analysis of Processes

Abstract

This article broaches the productivity in an external control agency in the Amazon. It studies the productivity in the analysis of the personnel acts in an Auditors Court, as well as survey for productivity factors of the procedural analysis, point out its reflexes and indicate the innovation required for its improvement. The theoretical basis is the Theory of Bureaucracy and the concepts of rationality. This is a case study of qualitative, quantitative and descriptive nature, based on bibliographical and documental research, unstructured interviews and data analysis. As result, it was performed the appreciation of processes pointing out the ideal diagram that simplifies its tramitation and the delay in the analysis. As innovation, it is indicated the development of new procedural diagrams of analysis and registration of the act of personnel, the professional development of public servants, the selection of personnel with suitable profile to the task and the development of a program of reward and incentive for functional motivation. It is a contribution to public managers involved in similar situations.

Keywords: Court of Audits, Productivity, Processes, Acts of Personnel.