IMPACT OF LIBRARY SERVICES, FACILITIES, AND RESOURCES ON STUDENTS’ SATISFACTION AT UHAS: QUANTITATIVE ANALYSIS AND RECOMMENDATIONS

Abstract

Surveys designed to evaluate library satisfaction are often used to measure the quality and effectiveness of the services provided to users. These assessments are essential for identifying both strengths and areas that require improvement, thereby enabling library administrators to enhance user satisfaction. This study examined the satisfaction levels of undergraduate students with the libraries at the University of Health and Allied Sciences (UHAS) to identify areas for improvement. A quantitative survey was conducted, with data collected from 273 undergraduate students. The findings revealed a general sense of dissatisfaction among students with the library services, facilities, and resources at UHAS. Additionally, there were no significant differences in satisfaction levels among students from different schools. To improve student satisfaction, it is recommended that UHAS management address the identified deficiencies in library services, facilities, and resources.

Keywords: Library Service Quality, Facilities, Resources, Student Satisfaction.