The Study and Investigation of Intra-organizational Communication Audit System in QOM Electrical Power

Abstract

Communication is heart of management process. It will be followed four duties, planning, organizing, direction and control. Communication is a process by which information flows. Communication of an organization has important effect on organizational success. Understanding of the concept "organizational communication" increases the effectiveness of organization staff and deficit of organizational communication principles causes problems in the organization. One tool for measuring the effectiveness of communication is the communication audit. Communication audit intends to assess communication situation by using intended indicators collection. This research deals with investigation of intra-organizational communication. Assessment domains of communication include communication structure, individual orientation, organizational orientation and team orientation. One-Sample Test, Paired Samples Test and Correlation are used. The results show (1) Intra-Organizational Communication situation is suitable. (2)There is a significant relation between the communication assessment and domains(unless  organizational orientation  and communication). (3)There is a significant relation between different assessment domains of communication. (4) There is a significant difference between the present and favorite conditions transfer, send and receive information among staff of electrical power Distribution Company. (5) Relation of the different aspects of statistical community’s descriptive characteristics and intra-organizational communication (sexuality, married situation, educational level, age, service background) was investigated. There is just a significant relation between sexuality and intra-organizational communication.

Keywords: Communication, Intra-Organizational Communication, Communication Audit