A DEA Based Framework to Quantify Enterprise Total Agility Index for a Holding Company

Abstract

Agility as ability of organizations in rapid response to changing environment and responding to customer demands in today's competitive conditions is still a difficult measurement task in quantification. Due to the ambiguity of agility assessment and plentiful of enablers as well attributes, most measures are described subjectively using linguistic terms and expert opinion. There is thus, this study with a particular focus on measuring agility proposed a novel approach to assess enterprise total agility index based on agility capabilities or each enterprise divisions using a Data Envelopment Analysis (DEA) special model i.e. the common set of weights (CSW).The method is capable on using all kind of the facts and figures reveals in actual performance measures and experts' judgments. Applying such group decision-making model could conduct organizations to become more agile via detecting inefficient departments by use of a linear programming model. A case study report is presented and discussed to show the real application of the developed method.

Keywords: Data Envelopment Analysis, Total Agility Index, Common set of weights.