Multiple Faces of Anger: Managements’ Valuable Perceptions and Reactions Based on Real Work Life Experiences

Abstract

This paper aim to examine the characteristic, types, intensity as well as the real life experiences of workplace anger. This qualitative study conducted comprehensively using interviews with 50 participants holding the post of managerial and above from numerous organizational sectors at Klang Valley, Malaysia. Participants were interviewed and the conversation has been tape recorded. The design of the questionnaires consisted of the general questions on the occurrence of anger at workplace followed by more precise questions according to the specific aim of this study. The result is demonstrated in several themes segregated with different categories of characteristics, types and intensity of workplace anger. It signifies that, participants experienced mild and chronicle types of anger where it can be common or dangerous, constructive or destructive. It is hoped that, the result of this study will enable top management to recognize causes that can mitigate the incident of anger in workplace and implement the best solution available to cater an aggrieved employee given the fact of the adverse impact of continuous anger that can create damage to the organization.
Keywords: Anger, Stress, Trait, Turn over, Temperament.