How to Manage and Generate Positive Attitudes and Behaviors in Physicians

Abstract

This article aims to identify the best possible working environment hospital managers should offer physicians in order to generate job satisfaction, organizational commitment and organizational citizenship behavior among these professionals, improving the quality of services delivered to patients. A survey was applied to 174 physicians from five private hospitals in Brazil. Both factor analysis and regression analysis were used to analyze the study's model. The findings indicate that in order to stimulate positive behaviors and attitudes in physicians, managers should promote a good working environment amongst the staff, and create an environment free of discrimination on grounds of age, gender and race. Hospital leaders should encourage trusting relationships with doctors through clear, effective and respectful communications. It’s also important to offer development opportunity for these professionals and a good work infrastructure.
Keywords: Brazil, Job satisfaction, Internal climate, Organizational commitment, Organizational citizenship behavior, Physicians, Private hospitals, Working environment.