Business Process Management in Project-Based Companies: A New Methodology

Abstract

Process management is a way of organising and running a business aimed at all kinds of companies that simultaneously pursue an increase in corporate efficiency and an increase in customer satisfaction. The aim is to create added value for the customer by managing the company’s processes appropriately. In recent years its importance has increased since it has shown itself to be a tool that improves quality and efficiency in companies. This study presents a new methodology for implementing process management in project production companies, with explicit reference to the particular circumstances of this kind of enterprise. The appropriateness of this study resides in a combination of the current need for process management and the lack of research in this specific field relating to project production companies. The main contribution of this work lies in the clarity and simplicity of the proposed methodology that, in addition, is useful for professionals who want to implement process management in their companies. In turn, that may have a positive impact on society.
Keywords: Business process management, Implementation methodology, Modularity, Project-based companies.