Impact of E-Government on Governance Service Delivery in Nigeria

Abstract

E-government has become an important practice among public sector in Nigeria. The introduction of E-government services such as IT usage and other web-based telecommunication technologies enhance improvement in the efficiency and effectiveness of service delivery in the public sector, It was in line with this that the study aim at examine the influence of e-government on governance service delivery in Nigeria. The study were carried out in Ogun state with One hundred and fifty (150) Questionnaires administered and distributed to both senior & junior staff of the Three selected Ministry, fifty (50) staff each was picked from the three (3) selected government parastatal (Ministries). One hundred and Twenty five (125) Questionnaires were found useful for the purpose of the study. Data collected was analyzed using frequency table and percentage analysis while the non-parametric statistical test Chi- square was used to test the formulated hypothesis using STATA 10 data analysis package/software. Findings show that Electronic system of Operation help government workers to display technological skills and connect them with other world and also reduce the stress of queue in government ministries and department by citizens dealing with government .the result of tested hypothesis buttress that E-government improve service delivery by the public sector in a form of transactional convenience, savings of time and save of service cost which has recuperate customer’s relationship and satisfaction. To this end, it is recommended that Government should create awareness to the public about the benefit on the e-government services, skilled manpower and computer wizard should be employed by every government parastatals in order to meet up with the digital world or economy. Finally Government should establish a commission on ICT to regulate the sector and to see to the full implementation of e-government.

Keywords: E-government Service, Governance Service Delivery, Service Delivery, Service Satisfaction, Public service, E-Payment