GHALANDARI, K. Investigation of the Effect of Focusing on Customers, Knowledge Management, Organizing Business Processes and Up-to-Date Technologies on Establishment of Customer Relationship Management in Iranian Insurance Firms. International Journal of Advances in Management and Economics, [S. l.], 2018. Disponível em: https://managementjournal.info/index.php/IJAME/article/view/186. Acesso em: 8 may. 2024.