KUKRETI, A.; SINGH, R.; BANSAL, R. Happy Voyage: Application of Total Quality Management-TQM in Indian Tourism Industry with specific reference to Uttarakhand. International Journal of Advances in Management and Economics, [S. l.], p. 11–16, 2020. Disponível em: https://managementjournal.info/index.php/IJAME/article/view/672. Acesso em: 3 jul. 2024.